Privacy Policy

Centrical Global Limited (Centrical) is committed to protecting the personal information of investigators, customers and visitors with the utmost of care. This policy is designed to assist you in understanding how we collect, use and safeguard personal information you may choose to provide and to assist you in making informed decisions when using our website.

Privacy Policy – Feasibility Assessments

Why Centrical Global holds and processes personal data:

  • To identify suitable clinical sites for the purposes of carrying out feasibility assessments
  • To provide accurate contact information for sponsors wishing to carry out clinical trials
  • To analyse clinical site facilities and experience in relation to potential clinical trials
  • To maintain effective communication channels between Centrical Global, the sponsor and potential investigators.

The personal information Centrical Global captures and stores

The rights of the individuals

Subject access

Individuals have the right to request at any time the information Centrical Global holds about them. Such requests should be made by emailing

The information will be provided within 30 days of the request.


If individuals believe the information Centrical Global holds about them is incorrect or incomplete, they have the right to ask Centrical Global to correct it. Requests should be made by emailing

Centrical Global must respond within 30 days of receiving the request.


Individuals have the right to ask Centrical Global to stop processing their data. Centrical Global can continue to store the information to ensure the request is respected in the future. Requests should be made by emailing

Centrical Global must respond within 30 days of receiving the request.

Erasure Individuals can request that their data is erased (also known as the ‘right to be forgotten’) under the following circumstances

  • When the individual withdraws consent
  • When the individual objects to the processing and there is no overriding legitimate interest for continuing processing
  • The personal data was unlawfully processed (in breach of GDPR)
  • The personal data has to be erased in order to comply with a legal obligation
  • Centrical Global can refuse to comply with the request for erasure where the personal data is processed for legal reasons or other scenarios that may be in the public interest as specified by the Information Commissioners Office (ICO).

Requests should be made by emailing


If individuals believe they have suffered damage because Centrical Global has behaved in breach of Data Protection law, they are entitled to claim compensation. This right can only be enforced through the courts.

The law allows Centrical Global to defend a claim for compensation on the basis that the organisation took all reasonable care in the circumstances to avoid the breach, that is, by complying with Data Protection legislation when processing data.

Data Security

Centrical Global ensures that there are appropriate controls in place to protect personal details provided to the organistion.

Centrical Global databases are only accessible by approved staff, contractors and customers. Paper based information is stored securely as required by GDPR.

Processing within the EU

Centrical Global does not process data outside the European Union (EU).

Recipients and Third Parties

Centrical Global supplies data collected through the feasibility process to third parties/recipients (pharmaceutical sponsors) who are obliged to adhere to the GDPR processes.

Your personal information may be transferred outside of the EU as pharmaceutical sponsors may be located in countries not belonging to the EU.

The length of time personal information will be retained

Centrical Global will hold personal information on its systems for as long as it is necessary for it to carry out the relevant activity requested by the individual and as in line with the consent given.

If an individual asks Centrical Global to cease contact, a record of the request will be kept along with the individual’s personal details to enable Centrical Global to comply with the request.

Personal Information Provided Through the Website and How We Use It

You do not have to provide personally identifiable information to visit our website. Visitors can choose to provide this information to Centrical Global through our website, for example, by registering with us or sending us e-mail. Such information may include, but is not limited to: name, address, email address, telephone number, company name and position. When visitors supply information about themselves for a specific purpose, Centrical Global uses the information for that purpose (such as to provide the information the visitor has requested). When visitors use our website to request information about our services, we may use the individually-identifiable information to evaluate your service needs and contact you regarding the services you may find useful.

As a visitor, you give permission for Centrical Global to use the information you provide to form part of a database which may be disclosed to sponsors or other third parties to identify investigators interested in clinical trials. You acknowledge and agree that once you have submitted such information to Centrical Global, then Centrical Global may use the information as set out herein, and where this information is incorporated into databases by Centrical Global, then Centrical Global will be the owner of all rights in such databases, including copyright rights. You will receive no compensation in connection with the provision of any information to Centrical Global.

Data Security

Centrical Global maintains an appropriate level of physical, electronic and managerial procedures in order to protect the data that it collects from its website. This includes maintaining computer equipment, networks, programs and documentation to a high standard and restricting access to equipment and information to appropriate staff.

Centrical Global combines technical and physical safeguards and procedures to protect your information. We work to protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you provide online at our website. We will use commercially reasonable efforts to protect your information, continue to assess new technology for protecting information, and when appropriate, upgrade our information security systems.

Links to Other Websites

Parts of our website may contain links to third-party websites for your convenience and information. If you use these links, you will leave the Centrical Global website. When you access a non-Centrical Global website, even one that may contain the Centrical Global logo, understand that we do not control the content and are not responsible for the privacy practices of that website. We suggest that you carefully review the privacy policies of each website you visit. This Online Privacy Statement does not cover the information practices of those other websites linked to our website. These other websites may send their own cookies to users, collect data, or solicit personal information.

Children’s Privacy

Our website is maintained for business purposes and is not marketed towards or intended for the use of persons under the age of 18.

Comments or questions about Centrical Global’s Privacy Policy

Any questions about this Privacy Policy should be sent to

Changes to Centrical Global’s Privacy Policy

This Privacy Policy may be updated from time to time, the latest version will always be available on

This Privacy Policy was last updated on May 2, 2018.